Privacy Policy

PrimePulse ("PrimePulse", "we", "us", or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you use our technology advisory and procurement services.

Information We Collect

We may collect the following categories of information:

• Contact information such as name, phone number, and email address.
• Business information provided when configuring your account.
• Notes, messages, and documents you share with us about your technology environment.
• Meeting requests and related scheduling details.
• Usage data, device information, and log data.

How We Use Your Information

We use customer information solely to provide, maintain, and improve our customer communication services. This includes answering calls, capturing leads, taking messages, scheduling appointments, sending notifications, and providing support. PrimePulse does not sell personal information.

SMS Communications

Users must expressly opt in before receiving SMS messages from PrimePulse Health LLC — for example, by checking the SMS consent checkbox on our website, providing verbal consent to our team, or replying with an affirmative keyword. Providing a phone number alone does not constitute consent. With your consent, we may send transactional text messages related to appointment confirmations and reminders, customer support, missed-call follow-up, service notifications, and other service-related communications.

• Message frequency may vary.
• Message and data rates may apply.
• Reply STOP at any time to unsubscribe.
• Reply HELP for assistance.
• Consent is not a condition of purchase.
• We do not sell mobile information.
• SMS consent and mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

See our Terms of Service for full details.

Information Sharing

We do not sell or rent personal information. We share information only:

• With trusted service providers who help us operate the platform (such as telephony, hosting, and AI infrastructure providers), under confidentiality obligations.
• When required by law, subpoena, or valid legal process.
• To protect the rights, property, or safety of PrimePulse, our clients, or others.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is 100% secure, but we work to protect the data entrusted to us.

Third-Party Services

Our services may integrate with third-party tools such as calendars, telephony providers, and messaging platforms. Their use of your information is governed by their own privacy policies.

Cookies, Tracking Technologies, and Analytics

Our website uses cookies and similar tracking technologies to operate the site, remember preferences, and understand how visitors interact with our content. The categories we may use include:

• Essential cookies — required for the site to load, navigate, and function properly (for example, routing and security).
• Analytics cookies — help us measure traffic and usage patterns so we can improve the site. This may include tools such as Google Analytics and Google Search Console, which collect information like pages visited, referring URLs, device type, browser, and general location (typically at the city or region level).
• Functional cookies — remember choices you make (such as consent preferences) to improve your experience.

We do not use cookies to sell personal information or to serve third-party advertising. Most browsers let you block or delete cookies through their settings; disabling essential cookies may affect how the site works. Third-party analytics providers process data under their own privacy policies.

Your Rights

Depending on your location, you may have the right to access, correct, or delete personal information we hold about you, or to opt out of certain communications. To exercise these rights, contact us at joe@primepulselab.com.

Contact Information

Questions about this Privacy Policy? Contact us at joe@primepulselab.com.