Privacy Policy

PrimePulse ("PrimePulse", "we", "us", or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you use our AI receptionist and customer communication services.

Information We Collect

We may collect the following categories of information:

• Contact information such as name, phone number, and email address.
• Business information provided when configuring your account.
• Call recordings, transcripts, voicemails, and messages captured by the AI receptionist.
• Appointment requests and related scheduling details.
• Usage data, device information, and log data.

How We Use Your Information

We use customer information solely to provide, maintain, and improve our AI receptionist and customer communication services. This includes answering calls, capturing leads, taking messages, scheduling appointments, sending notifications, and providing support. PrimePulse does not sell personal information.

SMS Communications

With your consent, we may send text messages related to appointment reminders, customer support, missed-call follow-up, service notifications, and business communications. Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance. See our SMS Communications Policy for full details.

Information Sharing

We do not sell or rent personal information. We share information only:

• With trusted service providers who help us operate the platform (such as telephony, hosting, and AI infrastructure providers), under confidentiality obligations.
• When required by law, subpoena, or valid legal process.
• To protect the rights, property, or safety of PrimePulse, our clients, or others.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is 100% secure, but we work to protect the data entrusted to us.

Third-Party Services

Our services may integrate with third-party tools such as calendars, telephony providers, and messaging platforms. Their use of your information is governed by their own privacy policies.

Your Rights

Depending on your location, you may have the right to access, correct, or delete personal information we hold about you, or to opt out of certain communications. To exercise these rights, contact us at joe@primepulselab.com.

Contact Information

Questions about this Privacy Policy? Contact us at joe@primepulselab.com.