Terms of Service

These Terms of Service ("Terms") govern your use of the services provided by PrimePulse. By using our services, you agree to these Terms. PrimePulse is a trade name of PrimePulse Health LLC.

Services Provided

PrimePulse provides technology advisory and procurement guidance, including technology strategy and planning, requirements gathering, vendor and solution evaluation, quote and renewal review, coordination of specialized technical resources, and guidance related to networking, cybersecurity, cloud and infrastructure, AI and business automation. PrimePulse does not guarantee any particular business or technical outcome, and final purchasing decisions remain yours.

Customer Responsibilities

You agree to:

• Provide accurate business and contact information.
• Use the services in compliance with all applicable laws, including telemarketing, SMS, and privacy regulations.
• Obtain any consents required from your customers before forwarding their communications through our services.
• Keep your account credentials secure.

SMS Communications

Program description. The PrimePulse SMS program sends transactional and service-related text messages from PrimePulse Health LLC to customers and prospective customers who have opted in. Message types may include responses to inquiries submitted through our website, appointment and meeting confirmations and reminders, follow-ups to missed calls, customer support communications, account and billing notifications, and occasional service updates.

How to opt in. You may enroll in the SMS program by (1) submitting a form on our website (such as the Contact Us form) and checking the SMS consent box, (2) providing your mobile number to our team and agreeing to receive text messages, or (3) replying to a message we send with an affirmative keyword such as START or YES. Opt-in is always voluntary and is not a condition of purchasing any product or service.

Message frequency. Message frequency varies based on your interactions with us and the services you use. On average, subscribers can expect approximately 2–10 messages per month, though actual volume may be higher or lower depending on activity such as pending appointments, replies to inquiries, or support conversations.

How to opt out or get help.

• SMS consent is voluntary and is not a condition of purchasing any product or service.
• Message frequency varies. Message and data rates may apply.
• You may revoke consent at any time by replying STOP to any message. You will receive a one-time confirmation that you have been unsubscribed and will not receive further messages.
• Reply HELP for assistance, or contact us at joe@primepulselab.com or 732-687-2585.
• Supported carriers include all major U.S. carriers. Carriers are not liable for delayed or undelivered messages.
• You must be 18 years of age or older, and the account holder or authorized user of the mobile number provided, to enroll in this SMS service.

AI Responses Disclaimer

Our services use artificial intelligence to interact with callers and contacts on your behalf. AI-generated responses may occasionally be inaccurate, incomplete, or misinterpret intent. PrimePulse is not responsible for decisions made based on AI-generated responses. You are responsible for reviewing information captured and confirming important details with your customers.

Availability of Services

We strive to provide reliable, always-on service, but we do not guarantee uninterrupted availability. Services may be temporarily unavailable due to maintenance, third-party outages, or events beyond our control.

Payments

Subscription fees and setup fees are billed as described at signup. Fees are non-refundable except where required by law. We may update pricing with reasonable notice for future billing periods.

Intellectual Property

All software, prompts, configurations, workflows, and materials that make up the PrimePulse platform are the intellectual property of PrimePulse. You retain ownership of your business content and customer data.

Limitation of Liability

To the maximum extent permitted by law, PrimePulse shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenue, arising out of your use of the services. Our aggregate liability shall not exceed the amount paid by you to PrimePulse in the three months preceding the claim.

Termination

You may cancel your subscription at any time. We may suspend or terminate services for violation of these Terms, non-payment, or misuse of the platform.

Privacy

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.

Governing Law

These Terms shall be governed by the laws of the State of New Jersey without regard to conflict of law principles.

Changes to These Terms

We may update these Terms from time to time. Updated versions will be posted on this page with a revised effective date.

Contact Information

Questions about these Terms?

• Email: joe@primepulselab.com
• Website: https://primepulselab.com